Back to Bonus Point
Bank Guide
Bonus Point Bank Frequently
Asked Questions
The Bonus Points you earn for your classroom are
deposited in your online Bonus Point Bank. |
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• Why is there an electronic
Bonus Point Bank?
• How does the Bonus
Point Bank work?
• How is my Bonus Point Bank
account kept secure?
• How do I keep track of
my classroom Bonus Points?
• What should I do with
the paper Bonus Points I have now?
• What happens if I find
or receive more paper Bonus Points later?
• Can I use Bonus Points in
my Bonus Point Bank account
on other School Book
Clubs and Software Club?
• How does my class share
Bonus Points with another class?
• What happens
if I change schools?
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Why
is there an electronic Bonus Point Bank?
The Bonus Point Bank was created in response to teachers'
requests for an easier way to manage Bonus Points. All
the Bonus Points your class orders earn are deposited
in an electronic classroom Bonus Point Bank account.
With this Bonus Point Bank, you have complete access
to all your classroom Bonus Points at all times without
any paperwork!
You may use all the Bonus Points deposited in your
class account to select books, software and bonuses
on a phone or fax order. Because phone orders and online
orders of less than $15 (including Bonus Point orders)
are charged a service fee of $3.50, you may wish to
place multiple orders that total $15.00 or more in one
session, or you can order by mail or by fax at no extra
charge.
Plus, by special arrangement, you may use all the Bonus
Points in your class Bonus Point Bank account on orders
from Trumpet, TrollCarnival, and Scholastic. And all
the Bonus Points earned from these Clubs will be deposited
in the Bonus Point Bank.
How does the
Bonus Point Bank work?
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When
you use electronic Bonus Points, we automatically deduct
the exact amount used. |
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There's
no need to keep track of returned paper Bonus Points.
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Previously
earned paper Bonus Point certificates (from Troll, Carnival,
TrollCarnival, Scholastic or Trumpet.) can be deposited
or you can keep them and continue using them with your
orders — it's your choice! However, DO NOT throw
away paper Bonus Point certificates. We do not keep
track of undeposited paper Bonus Point certificates.
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Please
note: the Bonus Point Bank cannot accommodate negative
balances.
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How
is my Bonus Point Bank account kept secure?
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Because
your class account is set up with a unique Customer Number
and PIN Number, you will have secure access to your classroom
Bonus Point account. Your Customer Number is printed above
your name on the back of your Book Club catalog.
Your PIN Number is printed in the "Special Messages"
area of the packing list.
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You
will need your PIN Number to share Bonus Points with another
class in your school or to open a new account if you change
schools.
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How
do I keep track of my classroom Bonus Points?
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Every
time your class orders, you will receive a packing list
that provides a detailed Bonus Point Order Summary. Click
here for a tour of the packing list. |
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You
may also check your classroom Bonus Point balance by phone.
Simply call our interactive voice response system 24 hours
a day at 1-877-BonusPoint (1-877-266-8776). To speak to
a Customer Service Representative, please call Monday
to Friday 6 a.m. to 11 p.m. CST or Saturday 8 a.m. to
5 p.m. CST. |
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You
may use our interactive voice response system to check
your classroom Bonus Point balance, verify recent Bonus
Point transactions, or request a Bonus Point Bank statement.
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Please
allow 2 weeks for any Bonus Point deposits to register
in your class account. Your class Bonus Point Bank account
is automatically activated with the first order you place.
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should I do with the paper Bonus Points I have now?
Either deposit your existing paper classroom Bonus
Points into your Bonus Point Bank account or retain
them for future use.
To deposit paper Bonus Point certificates:
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For
Mail Orders: Simply attach certificates to your
class order, fill in the number of Bonus Points enclosed
in the "Bonus Points Enclosed" section of your Classroom
Order Form, and mail in the certificates with your class
order. Troll bonus points may be deposited with a TrollCarnival
order of $15 or more. |
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For
Phone or Fax Orders: Paper Bonus Points must
be deposited into your Bonus Point Bank account before
you can use them to select Bonus items on a phone or fax
order. Simply mail in Bonus Point certificates you wish
to deposit with your payment and fill in the number of
Bonus Points enclosed on your order form. |
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You
may wish to keep photocopies of the certificates you deposit
for your records.
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Do
not throw away your undeposited paper classroom Bonus
Point certificates. We do not keep track of undeposited
paper Bonus Point certificates.
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What
happens if I find or receive more paper Bonus Points later?
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You
may deposit them in your account by attaching them to
your next class order. |
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Be
sure to write in the number of Paper Bonus Points enclosed
in the "Bonus Points Enclosed" section of your Classroom
Order Form. |
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If
ordering by phone or fax, enclose Bonus Point certificates
you wish to deposit with your payment and fill in the
number of Bonus Points enclosed on the payment stub of
your envelope. |
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These
paper Bonus Points will be added to your electronic account.
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Paper
Bonus Point certificates may be deposited at any time.
Simply enclose certificates in your payment envelope.
Remember to fill out the Order Payment Stub with your
account information and the number of Bonus Points enclosed.
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Please
note: Bonus Points must be deposited into your account
prior to using them on a phone or fax order.
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Can
I use Bonus Points in my Bonus Point Bank account on other
School Book Clubs and Software Club?
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Yes,
by special arrangement, Troll, Carnival, TrollCarnival
Scholastic, and Trumpet Bonus Points may be used interchangeably.
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When
ordering from any of these clubs, you may now use all
the Bonus Points in your Bonus Point Bank account to select
items for your classroom. |
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All
the Bonus Points earned from these Clubs are automatically
added to your Bonus Point Bank balance.
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How
does my class share Bonus Points with another class?
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Simply
call 1-877-BonusPoint (1-877-266-8776) with your Customer
Number, your PIN Number, and the Customer Number of the
teacher with whom you would like to share classroom Bonus
Points. |
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The
Customer Service Representative will adjust both accounts
to reflect the transfer. |
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Please
Note: Bonus Points may only be shared with other classrooms
in the same school or school district.
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What
happens if I change schools?
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Simply
call us at 1-877-BonusPoint (1-877-266-8776), with your
Customer Number and PIN number. |
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To
get started in your new school, we will give your new
classroom the same number of Bonus Points as were in your
previous classroom account. |
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We
can also update your new classroom account information
with your new school address, class size, and grade level.
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Please
also tell us the name of your replacement so that we may
open her/his account with the correct number of classroom
Bonus Points. |
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Remember,
we will not be able to set up your new classroom account
with any Bonus Points unless you let us know that you
have moved. |
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