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Teacher’s Guide to Using TrollCarnival

Customer Service Info

For customer assistance:

Call us at 1-800-SCHOLASTIC (1-800-724-6527)
Monday – Friday: 6 a.m. to 11 p.m. CT
Saturday: 8 a.m. to 5 p.m. CT

Contact Customer Service online.

Write to us at

TrollCarnival Book Clubs
P.O. Box 3730
Jefferson City, MO 65102-3730

If you are not completely satisfied with any item, you may request a full credit or refund.

To return an item simply fill out the “Problem with this Order?” section on the back of your packing list and mail to:

TrollCarnival Returns
3030 Robinson Road
Jefferson City, MO 65111

If you do not have the packing list, write a note that includes:

  • Teacher name
  • Customer number
  • School name and address
  • Whether you wish to exchange the item, or receive a credit or a refund

If parents are returning an item, they should attach a note that includes the teacher name, school name and complete mailing address.

Returns take approximately 4–6 weeks to process.

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